Shipping & Returns
All our products will be delivered through courier companies. To ensure safe and reliable delivery, we advise customers to pay for Optional Delivery Insurance during Checkout.
The following are the estimated delivery times for some states:
NSW: 3 – 4 working days
VIC: 3 – 5 working days
QLD: 3 – 7 working days
SA: 4 – 6 working days
WA: 5 – 10 working days
The above times are estimates only. Please allow up to 10 working days for delivery after the payment confirmation.
Important Delivery Notes
Delivery is only done during Business hours. Please allow up to 10 working days for delivery.
No cash on delivery.
A Carlos Refrigeration Pty Limited is not directly liable for any loss, theft or damage to any goods due to delivery.
If problems do arise, please contact us and we will endeavor to resolve any issues.
Goods will be delivered by one driver. Due to Occupational Health and Safety regulations, someone must be at home to sign for the delivery and assist the driver with unloading goods if required. Normally driver will only deliver the goods to the ground floor. Extra cost will apply for deliveries other than ground floor.
You are entitled to a refund if the item is damaged or faulty upon receiving it.
Claims for refund must be made in writing within the first 7 days upon receiving the item.
FREIGHT is non-refundable.
Item(s) must be returned in the original packaging and in original condition to qualify for refund.
Items will be repaired if claims are made after this period of time.
If the item cannot be repaired, a replacement may be provided.